Brightstar moves to redefine mobile device customer service with WeFix acquisition

Brightstar moves to redefine mobile device customer service with WeFix acquisition

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Brightstar, the world’s leading provider of end-to-end device lifecycle management solutions, has strengthened its service portfolio with the acquisition of a majority stake in WeFix, the UK’s number one ‘we come to you’ manufacturer-approved smartphone and tablet repairer. WeFix serves the growing demand for convenient, rapid smartphone and tablet repairs through its fleet of 73 mobile workshops providing 94% coverage of the UK population. The acquisition by Brightstar creates synergies and new experiences for its device protection and after-sales service customers. Brightstar CEO Rod Millar explained, “The acquisition of WeFix provides a key strategic differentiator for Brightstar’s device protection business, augmenting service offering, choice, response time and convenience, whist strengthening Brighstar’s customer relationships.” Created (as Reviveaphone) in 2012 by entrepreneur Oliver Murphy, Dragons’ Den seed capital was used to grow…
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Coronavirus Information for WeFix Customers

Coronavirus Information for WeFix Customers

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WeFix provides the smartest, fastest, easiest way to get your smartphone or tablet repaired. In light of the current situation, to maintain the highest standards of health and safety, we’ve put in place some extra measures to safeguard your wellbeing. No physical contact is necessary when handing over your device.Technicians do not enter your premisesYour WeFix technician will handle your device using fresh disposable gloves throughout the repairAll devices are cleansed thoroughly before and after repair, using sanitising wipesDevices are returned to customers by technicians using fresh disposable glovesRepair satisfaction sign-off will be completed by the technician, on behalf of the customer, avoiding any physical contact Remember, WeFix comes to you, saving time and money, whilst helping to safeguard your wellbeing.
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The Long Road To Romania

The Long Road To Romania

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Adam (Hull Technician) and Tony (Liverpool Technician) have just completed an amazing 3,700-mile round trip to a partners call centre in Bucharest, Romania. This partner is one of the world’s biggest device insurers, operating some of Europe’s most well-known gadget insurance brands. The aim of the trip was to raise awareness of the WeFix service amongst the partner call centre team, ensuring WeFix becomes – and remains - the number one repair option for all smartphone and tablet claims. The Schedule Day 1 - Saturday morning, 06 July 2019, Adam and Tony depart the UK, arriving in France, via Le Shuttle. Stopping off for a short break in Dunkirk, it’s onward and upward to Brussels, via the Menin Gate in Ypres, Belgium. Day 2 - After a quick photo call…
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Save up to 50% on Samsung and iPhone smartphone screen repairs with WeFix!

Save up to 50% on Samsung and iPhone smartphone screen repairs with WeFix!

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Save up to 50% on Samsung and iPhone smartphone screen repairs with WeFix! One whole week of WeFix savings starts this Black Friday. For seven days only, WeFix has slashed the price of Samsung and iPhone smartphone screen repairs by up to 50%! With mega-savings on models across the Samsung and iPhone range, now’s the time to get your smartphone screen restored to as good as new! Book your repair here
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Go WeFix at the weekend!

Go WeFix at the weekend!

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For those Monday-Friday, time-poor types, it’s WeFix to the smartphone and tablet repair rescue – at the weekend! In rapid response to a very popular (and growing) demand, WeFix is going large with seven day a week, wherever you are, smartphone and tablet repairs. If the working week is far too busy, WeFix will come to you, wherever you are, whenever you want, on Saturday or Sunday – and it doesn’t have to be at home. If you’re off for a game of golf, for a cut and colour, a spa day or whatever else takes your fancy, as long as there’s somewhere proper to park, WeFix comes to you! Book your repair at wefix.co.uk  
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